Can Blockchain Payment Services Influence Customers’ Loyalty Intention in the Hospitality Industry? A Mediation Assessment

This study analyzes the impact of blockchain mobile payment services on customer loyalty intention through mediating role service quality, privacy and security, satisfaction in Bangladeshi hospitality industry. Data were collected a survey using structured questionnaire from 326 respondents who stayed 4- 5-star hotels Chattogram Cox’s Bazar. Respondents’ (N = 326) opinions analyzed employing Smart PLS software. The results ensure that security mediate blockchain-based relationship. However, quality does not findings mediation effect are unique contribution to literature field Hoteliers encouraged employ appropriate for better ensured safety turn, intention.